Home Build And Reno respects your privacy and is committed to protecting the personal data you share during your virtual construction consulting experience. This Privacy Policy explains exactly what information is collected, how it is used, and how it is safeguarded.
By booking an online consultation or using this website, you agree to the data practices described in this policy.
Information Collected
To provide accurate remote construction management and budget estimation, specific details about you and your property must be gathered. The types of information collected include:
- Personal Contact Information: Your name, email address, phone number, and geographic location (city and state). This is required to schedule consultations and understand your local building climate.
- Project Details: Sketches, notebook drawings, Pinterest boards, architectural plans, and photos of your property. This includes images of existing rooms, electrical panels, and crawlspaces necessary for virtual troubleshooting.
- Payment Information: When purchasing a consulting package, payment is processed through a secure third-party portal. Home Build And Reno does not store your full credit card numbers or banking details on its servers.
- Communication Records: Emails, text messages, and recorded Zoom video consultations. These are kept to ensure accurate project tracking and to serve as a reference for your custom roadmap.
How Your Information is Used
Your data is used strictly to deliver the online construction consulting services you purchased.
- Consulting and Planning: Photos and property details are reviewed to create your custom PDF roadmap, line-item budget spreadsheet, and material lists.
- Communication: Your email and phone number are used to schedule calls, deliver project documents, and provide ongoing DIY Rescue troubleshooting support.
- Billing and Administration: Payment processors are used to handle deposits and final payments securely. Records of these transactions are kept for standard accounting and tax purposes.
Home Build And Reno will never sell your personal data or your project details to third-party marketers. Your information is not used for targeted advertising.
Sharing of Information
Your data is never shared with outside parties, with two specific exceptions:
- Service Providers: Trusted third-party platforms are used to operate the business. This includes the payment gateway (to process credit cards securely), Zoom (for video consultations), and email hosting services. These providers only receive the information necessary to perform their specific functions and are bound by strict confidentiality obligations.
- Legal Requirements: If required by law, or if necessary to protect the rights, property, or safety of Home Build And Reno, client information may be disclosed to law enforcement or government authorities.
Call Recordings and Media Use
Zoom strategy sessions are recorded for the sole benefit of the client and the consultant. These recordings serve as a reference tool so you can revisit the technical advice given during the call.
Home Build And Reno will never use your face, voice, or private project photos in marketing materials, on social media, or in portfolio examples without your explicit written permission. Your recorded calls and photos are kept strictly confidential.
Data Security and Storage
Protecting your privacy is taken seriously. Digital files, photos, and project roadmaps are stored on secure, password-protected cloud servers. Access to this data is restricted solely to Michael Hough.
While appropriate security measures are in place to protect your information, no method of transmission over the internet or electronic storage is 100 percent secure. Home Build And Reno cannot guarantee absolute security, but every reasonable effort is made to safeguard your data.
Consumer Rights and Data Retention
Clients have specific rights regarding their personal data. You may request access to the information held about you, ask for corrections if information is inaccurate, or request the deletion of your personal data.
Project files, photos, and call recordings are retained for the duration of your consulting package, plus a period of up to 12 months after the project concludes. This retention allows for reference if post-project questions arise or if accounting records are audited. After this period, personal photos and recordings are permanently deleted from the system.
To submit a data access or deletion request, simply send an email requesting it.
Cookies and Website Tracking
The Home Build And Reno website uses standard cookies to ensure the site functions properly. Cookies may be used to remember your calendar preferences when booking a consultation or to gather basic, aggregated analytics (like how many people visit the site). These cookies do not collect personally identifiable information unless you voluntarily submit it through a contact form. You can disable cookies in your browser settings at any time.
Governing Law
This Privacy Policy is governed by the laws of the State of Texas. While Home Build And Reno serves clients nationwide, any legal matters regarding privacy and data protection will be handled under Texas jurisdiction.
Updates to This Policy
Privacy practices may need to be updated over time. If material changes are made to this Privacy Policy, the updated policy will be posted on this page with a new effective date. Users are encouraged to review this page periodically to stay informed about how their data is protected.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out directly.
Email: michael@homebuildandreno.com Location: Austin, Texas, United States